Terms & Conditions

Thank you for choosing Deeping Cleaning.

We want you experience the highest levels of quality and service.

To help us achieve this please take note of the following terms and conditions applied to every sale.

All our work is fully insured and undertaken by fully qualified staff.

Payment is due on completion of each job (unless you have pre-agreed trade terms).

1. Carpet and Upholstery cleaning.

We are trained by Cleansmart to NCCA (National Carpet Cleaner Association) standards.

Whilst every effort is made to remove all dirt and stains from your carpets and upholstery, all cleans are different, and we cannot guarantee a 100% stain removal.

This is due to a number of considerations:

  • Type of carpet / fabric
  • Type of stain.
  • Age of stain.
  • Type of cleaning method used (wet, low moisture or dry)
  • How dirt and stains respond to chemical treatment.

We clean all visble carpet.

We are happy to move smaller pieces of furniture on the day, but for a complete clean you should clear the room(s) fully before we arrive.

2. Gutter and Fascia cleaning.

We use a gutter vacuum to clear gutters, allowing us to work over extensions and conservatories with minimal safety risks.

We are limited top work on two story properties (three storey with a low gutter line) and not able to repair and leaking gutters or downpipes.

We will ensure that your gutters are clear before we leave the job, but cannot be responsible for any blockages found after we have left the site.

3. Window cleaning.

Your first clean is double your regular price*. This covers the extra time needed to get your windows up to our high standard from day one.
* 'Window Club' members pay regular price for their first clean.

If you skip a scheduled full clean, we will increase the cost of your next clean to cover our diary adjustments and the extra dirt build up.

  • £5 extra for houses up to £30
  • £10 extra for houses over £30

We aim to use traditional methods if access allows as this method is best to get rid of historic dirt and staining, however our pure water system is excellent for general dirt and grime, but it may not remove:

  • Builders' residue (plaster, concrete, paint)
  • Stickers or adhesives
  • Stains from chemicals or rust
  • UV bleaching of window frames

Good news: All our staff are fully trained and fully insured in case of any accidental damage or faults.

If you need a quote for stubborn stains, just let us know!

We offer visits every 6 weeks. We ask for a little flexibility due to weather, allowing a week either side of your scheduled clean. We will always text you the day before a clean to confirm expected times and access etc.

We don't clean in heavy rain, but light rain or short showers won't affect results. If heavy rain prevents your clean, it will roll over to the next working day.

We make time in our schedule just for you, so reliability is key.

Turning us away the day before is fine with no charge.

Turning us away on the day or cancelling the day of your clean will incur 50% of the clean cost to cover our booking and scheduling.

If gates are locked or our team cannot safely access your property on the day, we will charge 50% and clean only the front of the property. We cannot return unless a full clean is booked.

You can cancel at any time by email: sales@deepingcleaning.co.uk

or by phone: 07983 567999.

Please note that cancelling after the first clean or skipped cleans will incur charges as above.

4. Conservatory cleaning.

Please see 'Window Cleaning' T&C,s for external cleaning.

For internal cleaning we would expect the conservatory clear for the clean (or partially clear if agreed prior to the clean) to allow full access to the innner roof.

We cannot be held responsible for areas left unclean due to restricted access by the homeowner as plenty of notice is given regarding the clearing of the space beforehand.

5. Render cleaning.

All areas to clean must be clear of hazard before we arrive.
The chemicals we use can be hazardous, so please ensure that the area to clean is isolated from any childern of pets.

6. Roof Moss removal.

AlSome moss removal jobs will require a scaffold tower. Please ensure that the area around and below the roof is clear of obstacles, childern and pets.

We may require up to 4 meters of space away from the roof to build and stand the scaffold. We can confirm access before the clean if required.

7. Waste Removal.

We clear all waste responsibily, either under our own Waste Carrier License, or under our sub-contractors Waste Carriers Licenses.

Only items quoted will be removed, no 'extra' items can be added to the job and will be left on site.

8. Confidentiality

Your information is safe with us. We never share details with anyone, in line with the Data Protection Act.

9. Payments

We accept:

  • Cash or card at visit
  • Go Cardless - Direct Debit payments (window cleaning only)

Note: If a payment fails, we may pause services until it's resolved.

10. Health & Safety

All cleaning is done safely. Please keep pets and children away from the work area.

11. Liability

We are fully insured and take care to avoid damage. We're not responsible for pre-existing damage or fragile/unsafe structures.

12. Rescheduling / Special Circumstances

Please give at least 24 hours' notice if you need to reschedule. Short notice may incur charges.

We may postpone or decline cleaning if conditions are unsafe or access is blocked.

13. Marketing / Photography

Sometimes we take photos of our work for marketing. Let us know if you'd prefer us not to.

Thank you for choosing Deeping Cleaning.

Additionally, we always communicate clearly about any schedule changes so that you stay fully informed and prepared. Furthermore, our team consistently follows strict safety guidelines to ensure every clean is completely secure and worry-free. Moreover, we provide flexible cleaning options along with customized plans, so they perfectly suit your property, lifestyle, and schedule. In the same way, we adjust our visits according to weather conditions and any special requests you may have.

Also, we actively welcome your feedback openly and proactively, which helps us continuously improve our service and overall customer experience. In addition, we offer tips and advice to help you maintain your windows between our visits, ensuring long-lasting results.