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 FAQ's 

Got a question?

Take a look to see if your query is answered below. If not, then get in touch. 

I'm a private customer, will you clean for me?

Of course we can. Our main business comes from letting agents, block management companies and property managers, but we also have time for private customers too. Please note, with the exception of regular window cleaning services, we have a minimum order value of £50.00.

How long will it take for my carpets to dry?

This depends on the type of carpet, the method of cleaning, the level of dirt to remove and the ambient conditions of the property. The majority of synthetic carpets we clean are usually left slightly damp to touch and can be dry in as little as two hours.

Do you use any harmful chemicals?

We aim to use PH neutral products when we can. There are some instances that substances from the extremities of the PH scale (PH1-4 & 10-14) must be used, but these are normally neutralised back to PH7 when the clean is complete.

How do I pay you?

Trade customers pay as agreed on their invoice. Any work direct with a homeowner or tenant is to be paid by either cash or card on completion of the job.

Can you clean my house weekly?

No. We do not offer a regular domestic cleaning service.

What happens to the waste you remove from a property?

If it is produced during a standard end of tenancy clean we will normally bag it and leave it in the bin at the property.

If the waste is, for example, from an abandoned property, or linked with an eviction notice, we work with a fully licensed waste removal team to responsibly dispose of the waste.

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